7 Reasons Your Mobile Check Deposit Can Be Rejected | PrimeWay Federal Credit Union (2024)

by Andreana Binder

7 Reasons Your Mobile Check Deposit Can Be Rejected | PrimeWay Federal Credit Union (6)

Many of us have caught onto the convenience of depositing checks without needing to go into a bank.

It saves us time, saves us a drive, and adds convenience to our growing repertoire of online banking solutions.

But what happens if we run into issues while using mobile apps for depositing our precious money? Do we have to call Support right away, or are there ways we can troubleshoot these issues ourselves quickly and seamlessly?

If you’ve ever run into issues when using mobile check deposit features, we’ve got you covered with some quick tips.

What is Mobile Check Deposit?

If you don’t already know – you’re about to rejoice. No longer do you need to drive to the bank to deposit your checks. These days, most financial institutions have corresponding apps that allow you the ability to deposit your check using your smartphone.

All that’s needed is a picture of the front and back of your endorsed check – and that’s it! Your deposit is credited to your account in a matter of minutes or days, depending on your financial institution’s rules and the amount of the check (as it would if you were to deposit a check with a bank teller).

What Does it Mean When a Deposit is Rejected?

When a deposit is rejected, it refers to a situation where a financial institution or receiving party refuses to accept and credit the deposited funds into the intended account. This rejection can occur for various reasons, such as insufficient funds in the depositor's account, discrepancies in the provided account details, a hold or freeze on the account, or suspicious activity triggering security measures.

7 Reasons Your Mobile Check Deposit Can Be Rejected | PrimeWay Federal Credit Union (7)

Mobile Apps Make Money Management Easy

First, there’s the PrimeWay Mobile Banking App, you can deposit checks, transfer money, and so much more.

Learn More

Common Reasons Why Your Mobile Check Deposit is Being Rejected

Mobile check deposit is a feature many of us love – when we can get it to work. Below are a few tips if you experience issues with completing your Mobile Check Deposit:

1. Always Endorse a Check Before Depositing:

Be sure that your signature is endorsed on the back of the check. In addition to your signature, you may want to write your account number on the back of the check, and “For Mobile Deposit Only” under your signature.

2. More Than One Payee on a Check:

If there are two people listed on the check, you will need to include both of their signatures to endorse the check properly. So don’t forget to include both signatures.

3. Images Are Blurry:

Be sure to take a clear picture of both sides of the check. If the images of your check aren’t captured clearly, this could result in a delay of depositing the check. Use may decide to use a dark background to lay your check against so that it captures the lighter color (image) of your paper check.

4. Amounts Don’t Match:

Be sure that you type the correct deposit amount into the app before you take a picture of the check. If these amounts do not match, the check amount cannot be verified, so you will not be able to make the deposit.

5. No Payee Indicated:

If the Paid to the Order of line (your name) is blank on the check, you will not be able to deposit the check. Before attempting to deposit a check, be sure that all crucial areas of information are written down – such as payee, check amount, and payer’s signature.

6. Duplicate Deposit:

If you’ve already deposited a check, you will not be able to deposit it again. If you receive an error message that indicates you have already deposited a check (but you have no recollection of doing so), contact your trusted financial institution’s customer care department.

7. The Check is Torn or Folded:

Checks that have been folded or torn can make it difficult for the application to read the information which will result in a rejected check.

7 Reasons Your Mobile Check Deposit Can Be Rejected

If you’ve ever run into issues when using mobile check deposit features, here are 7 reasons why it may be happening & how to avoid it reoccurring.

Need a Mobile Banking App You Can Count On?

PrimeWay’s mobile app is a money management tool that will help you manage your transactions smoothly, anywhere, anytime – and hassle-free. PrimeWay’s Mobile App also includes other features for managing your transactions:

  1. View Accounts
  2. Pay bills
  3. Transfer Money
  4. Remotely Deposit Checks
  5. Find a Retail Center or ATM

For making mobile check deposits, PrimeWay’s mobile app offers a Remote Deposit Capture that quickly captures your check details for a swift, accurate remote check deposit. While it’s a good idea to be mindful of the tips listed above when making a mobile check deposit, our app includes an easy to use interface, with an accurate mobile deposit capture feature.

Our mobile app is available on iOS or Android and is free to download and try at any time.

Author Bio

Andreana Binder

Andreana always looks for ways to make life better through good food, exercise and creative flow - that rarely stops! A corporate writer by trade, Andreana also enjoys teaching workshops, making art, blogging, and sharing good food with friends and family. You can find Andreana soaking up the sun at the park with her mini schnauzer Murdock in her free time when she's not writing, cooking, creating or watching scary movies.

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7 Reasons Your Mobile Check Deposit Can Be Rejected | PrimeWay Federal Credit Union (2024)

FAQs

7 Reasons Your Mobile Check Deposit Can Be Rejected | PrimeWay Federal Credit Union? ›

Reasons that deposit items may be declined include ineligible or non-negotiable checks, missing signature or missing endorsem*nt, a stale or post-dated check, poor image quality, daily or monthly deposit dollar amount exceeded, or an unacceptable item.

Why is my mobile deposit check being rejected? ›

Reasons that deposit items may be declined include ineligible or non-negotiable checks, missing signature or missing endorsem*nt, a stale or post-dated check, poor image quality, daily or monthly deposit dollar amount exceeded, or an unacceptable item.

Why am I ineligible for mobile check deposit? ›

Some check types aren't eligible for mobile deposit, including: Checks payable to any person or entity other than you (i.e., payable to another party and then endorsed to you). Checks that don't contain a nine-digit U.S. routing number.

Why is Ingo rejecting my check? ›

Check was not written to you, as your name appears on your Ingo® Money account. Check was not endorsed. Amount of the check is less than $5 or more than $5,000. Amount of the check will cause you to exceed the daily, weekly, or monthly funding limits for your card.

Why did my deposit fail? ›

A deposit is normally rejected for one of three reasons: The address we hold for you doesn't match the one registered with your bank, or. The payment fails online, or. The banking details, either Bank Account Number or Routing Number, is incorrect.

What would cause a check to be rejected? ›

Some reasons why a bank won't cash a check include not having a proper ID, not having an account with that bank, the check is filled out incorrectly, or the check being too old. Ensure you comply with all the required criteria before attempting to deposit a check.

Can mobile deposit be denied? ›

A mobile check deposit can show approved in your mobile check deposit history and later be rejected during processing. This happens when we attempt to collect the funds but can't do so.

What item is not eligible for mobile deposit? ›

Any item written off the deposit account. Any item that is post-dated or dated over six (6) months ago. Any Third- Party check (made payable to another party and then endorsed to you by that party) Any item that has been previously negotiated or deposited into any account.

How are mobile deposited checks verified? ›

3. Bank Verification Steps:
  1. Initial Check Inspection. Examining the endorsem*nt: Verifying the signature on the back of the check as a primary security measure. ...
  2. Image review. Capturing front and back images of the check: Clear images are crucial for bank verification. ...
  3. Account Status. ...
  4. Availability of funds.

What type of check is eligible for mobile deposit? ›

Checks eligible for mobile check deposit include consumer, business and corporate drafts, Payable Through drafts, money orders, cashier's checks and more.

What checks will Ingo approve? ›

Banking services are provided by Sunrise Banks, N.A. Member FDIC. and Ingo Money. Ingo accepts most types of government, payroll, personal or other checks for review and approval.

What happens when a check is denied? ›

In the US, they will put the check in your account then withdraw the funds so that if the check is denied they can come back to you and get their money back.

What is the limit on Ingo money mobile deposit? ›

The Ingo Money service is limited to $5,000 per check, $5,000 worth of checks per week and $15,000 worth of checks per month. Account limits apply. Please see your Deposit Account Agreement for more information.

Can fake checks be mobile deposited? ›

Mobile deposit scams, or fake check scams, involve fraudsters depositing fake checks into victims' bank accounts to gain access to their money. Once these deposits are made, victims are asked to withdraw the funds and return them, usually through a third-party money transfer account.

Why would a bank block a deposit? ›

Reasons why financial institutions block funds

Unpaid taxes, child support, student loans or fines. Account holder passes away, so the funds are blocked while assessing who the recepient is. Transaction disputes. Payments and clearance.

Why did chime reject my mobile check deposit? ›

Your check might be rejected if your bank has a maximum daily deposit limit. Incorrect amount listed: Another issue that could delay access to your funds is indicating an amount that doesn't match the check amount.

How is a check verified for mobile deposit? ›

Initial Check Inspection and Imaging

You'll be requested to provide a photo of the front of the check and then, after it's endorsed, a photo of the back of the check.

What happens if a mobile deposit check bounces? ›

Confirmation of a mobile deposit isn't a guarantee that it won't be returned. If the check bounces because the person who wrote it doesn't have enough money in their account to cover it, your mobile deposit could be reversed. And your bank could charge you a fee for the bad check.

What is a rejected check? ›

A bounced check is a check for which there aren't enough funds in the bank customer's account to cover it. The bank declines to honor the check and “bounces” it back to the account holder, who is typically charged a penalty fee for nonsufficient funds (NSF).

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