PositionTitle: Assc Dir,Fin Aid Global
Employee Classification: Assc Dir,Financial Aid
College/Division: NMSU Global Campus
Department: 440410-DIGITAL LEARNING
Internal or External Search:External - Open to all applicants
Location: Remote Locations
Offsite Location (if applicable):
Target Hourly/Salary Rate: $58,216.00 to $74,225.00; Commensurate with background, experience, and internal equity.
Appointment Full-time Equivalency: 1.0
Exempt or Non-Exempt: Exempt
Summary: New Mexico State University’s Global Campus seeks an Associate Director of Financial Aid Global, who will supervise financial aid advisors for NMSU Global and manage all aspects of financial aid processes.
Classification Summary:
Manages and administers financial aid programs for students, including staff and resource management, reports and program reviews, compliance with university and funding agency requirements, and student financial aid applications and counseling.
Classification Standard Duties:
Oversees the operations of the unit, ensuring compliance with the University, state, and federal laws, policies, and regulations. Initiates contact with at-risk students. Provides information to enhance academic skills and/or provide intervention to keep them enrolled. Compiles and monitors data from intervention contacts to analyze for patterns of reasons for student attrition.Develops and monitors operating budget, prepares back-up budget documentation and provides fiscal direction to the unit. Oversees schedules of staff and tutors at four campus locations. Monitors subject matter offered. Attends DACC and NMSU committee meetings. Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance. Assists in developing and coordinating the technical aspects of the administration of scholarship and/or non-scholarship student financial aid programs; Participates in development, implementation and maintenance of policies, objectives, projects and short and long range planning to accomplish goals. Represents the organization in the community; promotes programs and/or policies. Maintains the Banner Financial Aid system including: coordination with ITS for the installation and testing of releases and patches and the oversight, testing and maintenance of modules. Oversees the Federal Family Education Loan Program (FFELP) Stafford/PLUS Loan program and interfaces with the New Mexico Student Loan Corporation and other guarantors. Coordinates financial aid disbursem*nt with the Bursar and Accounts Receivable offices. May administer accounting, reporting, and funding levels for specific programs, coordinate audits and program reviews,coordinate public information and outreach programs, and develop sources of financial aid at the state and national levels. May manage specialized databases and personal computer networks; may produce specialized statistical reports. Performs miscellaneous job-related duties as assigned.
Required Education, Experience, Certification/License, Equivalency
Required Education:Bachelor's degree in a related field.; Required Experience:Five (5) years of professional experience related to the standard duties as outlined.; Equivalency:None; Required Certification/License:
Knowledge, Skills and Abilities
KNOWLEDGE:Knowledge of financial aid policies, procedures, and eligibility requirements. Knowledge and understanding of all aspects of student financial aid and scholarships. Knowledge of budgeting, cost estimating, and fiscal management principles and procedures. Knowledge of faculty and/or staff hiring procedures.; SKILLS:Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Skill in the use of personal computers and related software applications. Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures. Skill in organizing resources and establishing priorities. Employee development and performance management skills. Working knowledge and skill in operating in the Banner Financial Aid system and related module components.; ABILITIES:Ability to develop and maintain recordkeeping systems and procedures. Ability to communicate effectively, both orally and in writing. Ability to develop, plan, and implement short- and long-range goals. Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to foster a cooperative work environment.
Job Duties and Responsibilities
This position will supervise Global financial aid advisors. This position will be responsible for all aspects of Global financial aid processes. This position will be responsible for maintaining and writing our FA policies and procedures, ensuring compliance within federal and state guidelines while sustaining open and accurate lines of communication with our students.
Specifically, Job Duties and Responsibilities include:
• Develop quality assurance measures to ensure accuracy and to improve response times
• Manage the federally mandated U.S. Department of Education verification process and related application resolution processes to ensure institutional compliance
• Identify, develop, implement and assess process improvements to comply with regulations and improve the quantity of the service the students receive
• Develop and implement corrective action plans for deficiencies found during internal review
• Process aid adjustments when appropriate, update files and correspond with students, federal or state agencies regarding complaint resolutions
• Collaborate with the Global Marketing and Enrollment teams on communications with prospective and current students.
• Supervise and coordinate exception processing to ensure accuracy and timely awarding of financial aid
• Responsible for the review of aid packages based on SAP appeals, verification, professional judgements and c-code resolutions
• Participates in development, implementation and maintenance of policies, objectives, short and long-range planning: develops and implements projects and programs to assist in accomplishment of established goals. Participates in the development and implementation of policies and procedures consistent with those of the organization to ensure efficient and safe operation of the unit
• Oversees the supervision of personnel, which includes work allocation, training, promotion and enforcement of internal procedures and controls, and problem resolution; evaluates performance and makes recommendations for personnel actions; motivates employees to achieve peak productivity and performance
• Assist with the annual A133 audit and monitors unit quality assurance findings.
• Develop and maintain written policies and procedures for the processing of financial aid as it relates to SAP, verification, professional judgement and c-code resolutions which are reviewed annually.
• Maintain current knowledge of all federal regulations that pertains to SAP, verification, professional judgement and c-code to ensure institutional compliance
• Analyze complex financial aid processing issues and identify methods to increase efficiency.
• Responsible for resolving escalated student issues in a student focused manner
• Maintain expertise in all areas of financial aid and be able to translate it effectively to students, parents and staff
• Train and mentor staff to develop a student centered approach to financial aid.
• Responsible for maintaining appropriate coverage for the front desk, telephone and email to ensure students received accurate and timely student-centric responses to queries.
Performs other miscellaneous duties as assigned.
Preferred Qualifications
Special Requirements of the Position
Department Contact: Cody Singer, singer@nmsu.edu
Contingent Upon Funding:Not Applicable
Bargaining Unit Eligibility:This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Standard Work Schedule:Standard (M-F, 8-5)
If Not a Standard Work Schedule:
Working Conditions and Physical Effort
Environment: Work is normally performed in a typical interior/office work environment.
Physical Effort: No or very limited physical effort required.
Lifting Requirements: Requires handling of average-weight objects up to 10 pounds or some standing or walking.
Risk: No or very limited exposure to physical risk.
