You have the right to voice concerns about your health care.
You may file a grievance if: You may ask for a fair hearing or an appeal if:
You are concerned about the type of care you are getting,
You are concerned about the quality of the care you are getting, or
You have other concerns about your health plan or your provider.
You do not agree with an action such as a denial or limit on services,
You feel you had to wait too long to get services, or
Your KanCare plan is not paying for a service you got.
A fair hearing is like a trial in court. The hearing is your chance to tell a third party why you disagree with the agency. You must request a fair hearing within 30 days of when you were told of the decision. For more information on the fair hearing process, please contact Customer Service at 800-766-9012. Your KanCare plan can help you with this process.
