Help with your card (2024)

Table of Contents

Explore topics for help with your card Card delivery Card functionality Fraud Transactions PIN Going abroad Refunds Why has my debit card been declined? Handy guides for help with your card

Support Centre

Explore topics for help with your card

Card delivery

How do I apply for a debit card?

I have not received a debit card, what should I do?

My card is due to expire, what happens next?

When will my debit card arrive?

Information Message

Card functionality

How do I report a lost, stolen or damaged debit card and order a replacement?

I am going abroad and don't want my card to be blocked, what should I do?

What should I do if my card is not working?

What is a contactless card?

Information Message

See Also

How to Remove a Balance Hold on a Bank Account | SoFi Freezed Bank Account: How to Fix a Frozen Bank Account Uncover the 7 Reasons Why Your Bank Account May Be Frozen How to Legally Unfreeze a Frozen Bank Account | David M. Offen, Esq.

Fraud

I have a message from the fraud team, what do I do?

Reporting Fraud

I don't recognise a direct debit, what can I do?

How do I report a phishing email or scam email?

I have received a suspicious email, what do I do?

Information Message

Transactions

Why has my debit card been declined?

What identification (ID) do I need to carry out a transaction in a branch?

I don't recognise a transaction, what can I do?

How do I dispute a credit card transaction?

How do I open my mobile app to approve my transaction ?

Information Message

PIN

How do I change the PIN for my debit card?

How do I change the PIN for my Online Banking card?

I've forgotten my credit card PIN, what should I do?

What do I do if I've blocked my credit card PIN?

What do I do if I've blocked my debit card PIN at a cash machine?

Information Message

See Also

Freeze Account - Rules & Why Your Bank Account Was Closed

Going abroad

How do I let you know I am going abroad using the NatWest mobile app?

Information Message

Refunds

How long will the refund on my debit card take?

How do I ask for a VRP / variable recurring payment / VRP non-sweeping or non-sweeping refund?

Information Message

Why has my debit card been declined?

There could be a number of reasons why you have had a transaction with your debit card declined. For example the card you used might have already expired.

Go to full answer Open in new window

Handy guides for help with your card

Help with a scam or fraud

Find out more about how we are protecting you by visiting our security measures.

Help with a scam or fraud Open in new window

Using your card abroad

Everything you need to know about using your card abroad

Spending abroad Open in new window

How do credit cards work?

If you're new toOnline Banking, this guide can help you get started.

Learn about credit cards Open in new window

Banking my way

Do you need additional support with banking because your circ*mstances have changed?

Learn about Banking My Way Open in new window

Help with your card (2024)

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