Insurance Companies Rely On Fear, Doubt & Uncertainty (2024)

Insurance Companies Rely On Fear, Doubt & Uncertainty (1)

Insurance Companies Rely On Fear, Doubt & Uncertainty (2)Mark A. SteinbergInsurance Laws
For many people, insurance companies exist simply to provide peace of mind. People pay their monthly premiums for car insurance, home insurance, or life insurance and hope that they never have to be in a position where they need help from their insurer. However, the peace of mind comes in from the idea that should an accident and injury—or even death—occur, the insurance company will step in to help.

Unfortunately, it’s a regular occurrence for people with insurance policies to find that when the time comes, the insurance company decides it doesn’t have to provide coverage after all, despite regular monthly payments from a customer. This can be a confusing, vulnerable situation for people, which unethical insurers sometimes rely on.

Legitimate Denials

Of course, there are valid reasons for an insurance company to refuse to pay a claim or even demand repayment of a claim that’s already been paid. Insurance fraud, especially in injuries, happens all over the world. People have successfully fooled insurance companies into paying out for false injuries, so these insurers are often paranoid about paying out for a false claim.
However, in other instances, a legitimate accident victim may find that an insurer has decided not to honor a claim despite a real and painful injury. Sometimes, this is even for deliberate, malevolent reasons and may involve deception or distortion of facts and records to avoid paying a legitimate claim.

Intimidation Tactics

Insurance companies have years of experience dealing with their own policies and deciding when to honor a claim and when to refuse it. Unfortunately, that doesn’t always translate to the correct or ethical decision, and sometimes insurers exploit their position.
They know, for example, that most people have little legal experience, especially with lawsuits. They also know that most Americans don’t necessarily have the “financial war chest” required to wage a long, drawn-out legal battle against a big corporation with an army of lawyers. Because of these factors, some less ethical decision-makers at insurance companies know that if they put enough pressure on someone complaining about a denial, the sheer legal force arrayed against such a person may make them buckle under.

Getting Justice

However, just because an insurance company decides to deny a claim, that doesn’t mean the decision is final. And just because an insurance company has a significant legal mechanism buttressing it doesn’t mean that a win in court is guaranteed.

Experienced attorneys can help claim denials in various areas, such as personal injury, workers compensation, and even social security disability insurance. In some cases, such as with a personal injury or wrongful death claims, they work on a contingency fee, only collecting payment for legal services if they win the case or negotiate a settlement. Once an insurance company knows that someone has legal representation and even a willingness to go to court, the public nature of such a lawsuit is often something they would like to avoid, and negotiations—or even out-of-court settlements—can begin.

And of course, if it goes to court, you know you have an attorney in your corner.

Insurance Companies Rely On Fear, Doubt & Uncertainty (2024)

FAQs

What do insurance companies fear the most? ›

Legitimate Denials

People have successfully fooled insurance companies into paying out for false injuries, so these insurers are often paranoid about paying out for a false claim.

What is the biggest risk of an insurance company? ›

6 insurance industry risk factors
  1. Compliance changes. Regulatory dynamics in the insurance sector are never static. ...
  2. Cybersecurity threats. ...
  3. Technology changes. ...
  4. Climate change & other environmental factors. ...
  5. Talent shortage. ...
  6. Financial risks.
Mar 21, 2024

What is uncertainty in insurance? ›

Uncertainties in General Insurance

A claim may or may not occur during the term of a policy. Even when the contingency covered under the policy does occur, the amount of the claim may be the full sum insured or less and in some cases, the amount may not be known for quite some time in the future.

How does insurance provide certainty? ›

The basic concept of insurance is that one party, the insurer, will guarantee payment for an uncertain future event. Meanwhile, another party, the insured or the policyholder, pays a smaller premium to the insurer in exchange for that protection on that uncertain future occurrence.

Do insurance companies use scare tactics? ›

Before digging into what to do to scare an insurance adjuster, it's useful to know a little about how they try to scare those who file a claim. One of the most common scare tactics they use is to delay a decision on your claim. They know that when you're dealing with a severe injury, time is not your friend.

Why are insurance companies so hard to deal with? ›

Unfortunately, insurance companies are notorious for using complicated verbiage that is nearly impossible for policyholders to understand what is covered and excluded. Insurance companies are aware that policyholders don't understand the complex and lengthy legal text packed into policy pages.

What are the three biggest issues facing the insurance industry? ›

This article examines the top 5 challenges facing the insurance industry today and how insurers can overcome them.
  • 1) Digital Disruption. ...
  • 2) Regulatory Compliance. ...
  • 3) Climate Change. ...
  • 4) Changing Customer Needs. ...
  • 5) Cybersecurity Threats.
Feb 15, 2024

What are the three 3 main types of risk associated with insurance? ›

Most pure risks can be divided into three categories: personal risks that affect the income-earning power of the insured person, property risks, and liability risks that cover losses resulting from social interactions. Not all pure risks are covered by private insurers.

Which risks are insurance companies usually unwilling to insure? ›

An uninsurable risk could include a situation in which insurance is against the law, such as coverage for criminal penalties. An uninsurable risk can be an event that's too likely to occur, such as a hurricane or flood, in an area where those disasters are frequent.

What are the three 3 types of uncertainty? ›

Three main types of uncertainty have been identified by Klir and Yuan [1]: Fuzziness, discord, and nonspecificity, the latter two being unified under the term ambiguity ( Fig. 1).

What is uncertainty rule? ›

Formulated by the German physicist and Nobel laureate Werner Heisenberg in 1927, the uncertainty principle states that we cannot know both the position and speed of a particle, such as a photon or electron, with perfect accuracy; the more we nail down the particle's position, the less we know about its speed and vice ...

What triggers uncertainty? ›

Identify your uncertainty triggers.

Reading media stories that focus on worst-case scenarios, spending time on social media amid rumors and half-truths, or simply communicating with anxious friends can all fuel your own fears and uncertainties.

What are the 7 principles of insurance? ›

In insurance, there are 7 basic principles that should be upheld, ie Insurable interest, Utmost good faith, proximate cause, indemnity, subrogation, contribution and loss of minimization.

What are the 5 principles of insurance? ›

In the insurance world there are six basic principles that must be met, ie insurable interest, Utmost good faith, proximate cause, indemnity, subrogation and contribution. The right to insure arising out of a financial relationship, between the insured to the insured and legally recognized.

What insurance companies do not want you to know? ›

To protect yourself after an accident, here are some things that most insurance companies don't want you to know.
  • You Have Rights After an Accident. ...
  • You Don't Have to Accept the First Offer. ...
  • You Don't Have to Talk to the Insurance Claims Adjusters. ...
  • You Can Hire a Personal Injury Attorney to Help You File a Claim.

What is the hardest type of insurance to sell? ›

Life insurance is a very difficult product to sell. Simply getting your prospect to acknowledge and discuss the fact they are going to die is a hard first step. When and if you clear that hurdle, your next task is creating urgency so they buy right away.

What are the weaknesses of insurance company? ›

One of the challenges in the insurance claim process has to do with claim settlement i.e. late settlement or repudiation by the insurer. This leads to bad customer experiences and in the long run loss of business when the customer takes his or her business to a competitor.

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