Why Do Insurance Companies Deny Claims? (2024)

You’re involved in a Los Angeles accident. Someone else is at least partially to blame for your injuries. You’re faced with expensive medical bills, repairs to damaged property, and maybe even a temporary loss of income because of the extent of your injuries. Recovering compensation from the at-fault party’s insurance company should be straightforward. However, this isn’t always the case.

Insurance companies aren’t interested in helping you get the money you deserve after an accident. They’ll do whatever they can to prevent or limit your payout. Many will even deny your seemingly legitimate claim.

It’s important to consider why insurance companies commonly deny insurance claims. The answer can be incredibly helpful as you fight for the money you deserve. If you need more assistance, contact the personal injury lawyers at Citywide Law Group today. We have over 20 years of experience helping accident victims get the money they deserve.

Problems With the Insurance Policy or Coverage

Insurance companies will carefully review the insurance policy held by the person who caused your accident or injury. Companies often reserve the right to deny a claim if there’s an issue with that particular policy.

No Valid Coverage Exists

Insurance companies will only pay if there’s a valid insurance policy in place. Let’s say you suffer a broken bone in a slip and fall accident in a small Mom & Pop Los Angeles store. After the accident, the owner agrees to give you the contact information for their insurance company.

However, when you contact the insurer they find no record of a policy covering that particular store. It turns out that the owner recently opened a new store and failed to make the proper changes to his insurance policy. As a result, there’s no valid coverage and the insurance company can deny the claim.

Coverage Has Lapsed

Insurance companies will deny claims if it determines that coverage has lapsed. There are a few different reasons why insurance coverage may lapse: failure to pay premiums on time, insurer unilaterally canceled the policy, or the insurance company no longer exists. Again, insurance companies will only approve claims when a valid and up-to-date insurance policy exists.

Damage Excluded From Coverage

Insurance companies will carefully review your request for benefits to determine the cause of your injuries. All insurance policies contain a list of things that will not be covered. The insurer will deny your claim if it finds that the type of damage you’ve sustained falls under a policy exclusion. Common examples of policy exclusions include intentional acts of vandalism or damage caused by storms.

Driver Exclusions

All vehicles registered in the state of California must be covered by a valid insurance policy. However, a valid insurance policy doesn’t necessarily mean that all drivers of a particular vehicle will be covered.

In fact, it’s fairly common for insurance policies to contain driver exclusion clauses. This simply means that a legitimate policy exists, but that certain drivers are not covered. So, an insurer can reserve the right to deny your claim if your injuries were caused by a driver who’s not covered by the policy.

Disputes Over Liability and Fault

Insurance companies will search for any reason to deny a personal injury claim. There are times when the denial has nothing to do with coverage, but rather with the circ*mstances surrounding the accident itself.

Cause of the Injury Contested

It’s important to provide the insurance company with substantial proof that your injuries are a result of the accident. Companies will refuse to approve your request for compensation if your claim lacks support and evidence.

The insurer may justify its denial by claiming that it believes your injuries were pre-existing at the time of the accident or that your own conduct made the injuries worse. Always provide clear evidence to link your injuries to your accident.

The Extent of Your Injuries Is Disputed

An insurer may deny a claim if it believes that you have exaggerated the extent of your injuries. For example, the insurer may not believe that you’ve suffered a spinal cord injury after a seemingly minor car accident. In the insurer’s opinion, this is not the type of injury that typically results from a low-impact crash.

It’s essential to provide details information – including medical reports and evaluations – to support your demand for compensation. It’s important to provide clear and direct evidence to establish that all of your injuries were a result of the accident.

Lack of Evidence To Establish Fault

Insurance claims are often denied if there is a dispute as to fault or liability. Companies will only agree to pay you if there’s clear evidence to show that their policyholder is to blame for your injuries. If there is any indication that their policyholder isn’t responsible the insurer will deny your claim.

Claims may also be denied if there’s evidence to show that the policyholder isn’t entirely to blame for an accident. In California, anyone who contributes to an accident can be held responsible for resulting injuries. Insurance companies will carefully investigate your accident to determine if you or anyone else had a contributing role. If there’s evidence to show that more than one person is to blame, an insurer will likely reject your claim for benefits.

Bad Faith Practices

Insurance coverage exists to make sure that injured victims have resources available to them after an accident. However, insurance only works when policyholders and insurance companies both hold up their end of the bargain. If a policyholder purchases coverage and makes timely payments, a company has a legal obligation to genuinely consider any claims that may be submitted. Unfortunately, some insurers don’t play by the rules and deny claims in bad faith.

Claims Denied Without Proper Investigation

Insurance adjusters have to do their due diligence when considering an insurance claim for benefits. This due diligence should include an investigation into the claim and relevant circ*mstances. How do you know if your claim wasn’t investigated before it was denied? Always make sure the insurer provides a legitimate reason for the denial. The fact that an insurer denied your claim without justification or reason should be a red flag.

Failure to File a Timely Claim

It’s important to act quickly and contact an insurance company as soon as you can after your accident. Most companies place a strict limit on the amount of time you have to file a personal injury claim. In most situations, you’ll have to submit your claim within a “reasonable” amount of time after your accident.

Some companies have specific definitions for what is reasonable, while others do not. It’s possible that your claim can be denied if the company doesn’t feel that you filed your claim on time. In many cases, this could be a bad faith tactic specifically designed to prevent you from recovering compensation from a legitimate claim.

You’re Not Represented By an Attorney

Insurance companies will not hesitate to take advantage of you if you’re not represented by an attorney. They’ll suspect that you’re not entirely familiar with your legal rights and will use that against you. They may unnecessarily delay the processing of your claim or make it difficult for you to speak with a representative.

These strategies are designed to make you buckle under financial pressure and eager to accept any lowball offer they may extend. You can protect yourself and make sure that your claim is handled with the attention it deserved by hiring an attorney to handle your claim.

Need Help?

Has an insurance company denied your claim for benefits following a Los Angeles accident? Contact Citywide Law Group for immediate legal assistance. The fact that your claim was denied doesn’t mean that your fight for compensation is over. Our personal injury lawyers will carefully review your claim and determine why it was denied. Once we’ve identified the reason we can determine whether its best to file an appeal or consider alternative legal action.

We’re here to help you get the money you deserve after an accident. We won’t let an insurance company stand in your way. Call us to schedule a free consultation with our skilled legal team today.

Why Do Insurance Companies Deny Claims? (2024)

FAQs

Why Do Insurance Companies Deny Claims? ›

Insurance claims are often denied if there is a dispute as to fault or liability. Companies will only agree to pay you if there's clear evidence to show that their policyholder is to blame for your injuries. If there is any indication that their policyholder isn't responsible the insurer will deny your claim.

What is a typical reason for a denied claim? ›

The claim has missing or incorrect information.

Whether by accident or intentionally, medical billing and coding errors are common reasons that claims are rejected or denied. Information may be incorrect, incomplete or missing. You will need to check your billing statement and EOB very carefully.

Why do insurance companies ignore claims? ›

Here's why: Insurance companies make money by not paying claims. If they can ignore you and pay you less, it means more profits in their pockets at the end of the day, helping their bottom line.

What are the possible solutions to a denied insurance claim? ›

You can ask your doctor to resubmit the claim and correct the error. If your claim was denied for another reason, let your doctor know that you're appealing a claim. You can ask your doctor to write a letter explaining that the service was medically necessary, or provide other supporting documents.

What is a frequent reason for an insurance claim to be rejected group of answer choices? ›

Incorrect information

You might have given incomplete or inaccurate details during your claim, intentionally or by mistake. For example, how something happened or got damaged.

What are the three most common mistakes on a claim that will cause denials? ›

Here, we discuss the first five most common medical coding and billing mistakes that cause claim denials so you can avoid them in your business:
  • Claim is not specific enough. ...
  • Claim is missing information. ...
  • Claim not filed on time (aka: Timely Filing)

What are the odds of winning an insurance appeal? ›

Nationally, although 94 percent of insurance deni`als are never appealed, approximately 70 percent of health insurance appeals are granted. Insurers are counting on you giving up after receiving a denial, but making the effort to appeal can pay off.

Why do insurance companies deny everything? ›

Insurance claims are often denied if there is a dispute as to fault or liability. Companies will only agree to pay you if there's clear evidence to show that their policyholder is to blame for your injuries. If there is any indication that their policyholder isn't responsible the insurer will deny your claim.

What is a low settlement offer? ›

Some insurance companies will send a low settlement offer due to incomplete medical documentation or lack of evidence proving the seriousness of your injury. The first settlement offer is usually just a starting point that you or an injury lawyer can negotiate.

Do insurance adjusters try to lowball? ›

Getting an offer from a liability insurance company means they've concluded that someone they sold insurance to is liable for your losses. They quickly offer you a lowball settlement in hopes that you'll take it before you learn from a lawyer what your claim is really worth. Don't fall for lowball offer tactics.

What are the two main reasons for denying a claim? ›

Six common reasons for denied claims
  • Timely filing. Each payer defines its own time frame during which a claim must be submitted to be considered for payment. ...
  • Invalid subscriber identification. ...
  • Noncovered services. ...
  • Bundled services. ...
  • Incorrect use of modifiers. ...
  • Data discrepancies.

What is it called when an insurance company refuses to pay a claim? ›

Bad faith insurance refers to the tactics insurance companies employ to avoid their contractual obligations to their policyholders. Examples of insurers acting in bad faith include misrepresentation of contract terms and language and nondisclosure of policy provisions, exclusions, and terms to avoid paying claims.

How many insurance claims are denied? ›

In 2021, insurance companies denied on average 17% of in-network claims filed. Claim denials leave people, who pay insurance companies thousands of dollars in premiums to cover their health care costs, with hefty medical bills and medical debt. Yet, almost no patients challenge these denials. But they should.

What is common rejection for insurance? ›

One of the most common reasons for the rejection of an insurance claim is filing wrong or incorrect information. All the sections in the insurance claim form should be filled in correctly such as income, age, qualification, occupation, lifestyle (smoking/drinking), previous policy details, etc.

What are the most common claims rejections? ›

Most common rejections

Eligibility. Payer ID missing or invalid. Billing provider NPI missing or invalid. Diagnosis code invalid or not effective on service date.

What is the best claim settlement ratio? ›

If the claim settlement ratio of a company is higher than 95%, it is considered good. The average value of the claim paid will be high if the sales of term insurance are also high.

What are 5 reasons a claim may be denied? ›

To help your practice avoid claims denials, let's take a look at six common reasons your claims may not be paid.
  • Timely filing. ...
  • Invalid subscriber identification. ...
  • Noncovered services. ...
  • Bundled services. ...
  • Incorrect use of modifiers. ...
  • Data discrepancies.

What will cause a claim to be rejected or denied? ›

A claim rejection occurs before the claim is processed and most often results from incorrect data. Conversely, a claim denial applies to a claim that has been processed and found to be unpayable. This may be due to terms of the patient-payer contract or for other reasons that emerge during processing.

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